Faq’s
Stay in our rooms
Home Away On Plein
Frequently asked questions
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What amenities do you offer?Complimentary Wi-FiOn-site kitchen and loungeMicrowave and refrigeratorConveniently located laundry facilities
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What do you require when booking a room?Valid Photo Identification (e.g., ID or Passport)Contact Information
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What payment methods do you accept?You can pay with cash in person, or use a credit card or EFT (Electronic Funds Transfer) for online bookings.
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What is the check-out time?Our standard check-out time is 10:00 AM.If you have arranged for an early check-in or have checked in after 3:00 PM, your check-out time will be 12 hours from your check-in time.This policy ensures a full 12-hour stay for all guests who arrive outside of our standard check-in period.
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Can I store my luggage?We provide secure luggage storage for your convenience.
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What is your cancellation policy?A 100% refund will be issued if the booking is cancelled 30 days or more before arrival.If a booking is cancelled 14–29 days before arrival, a 50% refund will be issued for bookings with more than 9 guests.A 25% refund will be issued if the booking is cancelled 8–14 days before arrival.No refund will be issued if the booking is cancelled 7 days or fewer before arrival, or in the event of a no-show.Kindly be advised that all refunds will be charged a 10% admin fee.
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Are children allowed in the rooms?No children are allowed. Ages 18 and above.
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What is the maximum room capacity?Rooms may have a maximum occupancy limit, often determined by the number of beds.